Terms of service

FeatureLoop lets you collect, vote on, prioritize and announce feature requests for software products. Each product gets a public page at {slug}.featureloop.co, a management panel for its team and transactional emails.

• You sign up with an email address you must verify. You sign in with links we send to that address, so keeping access to your mailbox secure is your responsibility.
• The information you give us must be accurate and up to date.
• You are responsible for what happens in your account and in the products you manage. Let us know if you notice unauthorized use.

Every account starts on the Free plan, at no cost and with no end date, with the limits published on featureloop.co. The Indie and Studio plans are paid and raise those limits.

We will never charge you for a plan unless you expressly accept it. We may change prices and limits with at least 30 days' notice; changes do not affect periods already paid.

When using FeatureLoop you agree not to:

• publish or allow content that is illegal, defamatory, hateful or infringes the rights of others;
• send spam or use the service's emails for unrelated purposes;
• try to access other customers' data or get around the limits, security or anti-abuse protection of the service;
• overload the service, scrape it in bulk or by automated means without permission, or distribute malware;
• collect personal data from your users without a valid legal basis.

You and your end users keep ownership of the content you publish (ideas, votes, comments, changelog entries). You grant us a limited license to host, display and process it only to provide the service.

You are responsible for the content published on your page and for moderating it. We may remove content that breaches these terms or the law.

We process your account and team data as described in the Privacy policy. We process your end users' data on your behalf, as a processor, under the Data processing agreement (DPA), which is part of these terms.

FeatureLoop's software, brand and design belong to Logical Design. These terms give you the right to use the service, not any of those elements. If you send us suggestions about FeatureLoop, we may use them freely.

We make reasonable efforts to keep the service available and secure, but it is provided "as is" and "as available", without a guarantee of uninterrupted or error-free operation and without a service level agreement (SLA).

We may change or remove features. If we remove something essential to your use, we will give you reasonable notice.

• You can delete a product or your account at any time from the panel.
• A deleted product stops being accessible immediately and its data is permanently deleted after 30 days. Before deleting it you can download a copy of its data as JSON; it is a copy for you to keep and, for now, it cannot be imported back.
• Deleting your account also deletes the products you own.
• We may suspend or close an account that seriously breaches these terms, puts the service or other people at risk, or when the law requires it. Except in urgent cases, we will tell you first.

To the extent permitted by law, we are not liable for indirect damages, lost profits or loss of data, business or reputation. Our total liability for any claim is limited to what you paid us in the previous 12 months or, if you are on the Free plan, to USD 100.

Nothing above limits any liability that cannot be limited by law.

You agree to hold us harmless from third-party claims caused by your content or by your use of the service in breach of these terms.

We may change these terms. We will publish the new version here with its date and, for material changes, tell you by email or in the panel at least 30 days in advance. If you do not agree, you can delete your account; if you keep using the service, you accept the new version.

These terms are governed by the law applicable to the provider of the service, without prejudice to any rights granted by the law of your country of residence that cannot be waived by contract. If a disagreement arises, both parties will try to resolve it in good faith before taking any other route.

For any question about these terms: [email protected].